Warranty Policy
LIMITED WARRANTY AND DISCLAIMERS
By opening the package of a AI SOLUTION product you agree to become bound by the liability and warranty conditions as described below.
SERIAL NUMBER
A serial number appears on the KDC label. This official registration number is strictly related to the device purchased. Make sure that the serial number appearing on your KDC is not removed. Removing the serial number will affect the warranty conditions and liability disadvantageously, so please maintain the label with serial number on the KDC. Units with the serial number label removed should not be operated.
AI SOLUTION LIMITED WARRANTIES
AI SOLUTION electronic devices are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from an authorized dealer of AI SOLUTION products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, gloves, and cables, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of AI SOLUTION; or (v) damage to a product that has been modified or altered without the prior written permission of AI SOLUTION.
Repairs have a ninety (90) day warranty. If the unit sent in is still under its original warranty, then the new warranty will be the longer of ninety (90) days or the balance of the original one year warranty.
AI SOLUTION batteries are warranted to be free from defects in materials or workmanship for six (6) months from the date of purchase from an authorized dealer of AI SOLUTION products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.
AI SOLUTION wearable accessories and cables are warranted to be free from defects in materials or workmanship for three (3) months from the date of purchase from an authorized dealer of AI SOLUTION products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.
Return
For warranty returns, you must pack your AI SOLUTION product in its original packaging sans accessories and documentation. We reserve the right to charge for any damage to the AI SOLUTION product, and missing part fees may apply.
Please contact Customer Service prior to returning any product to receive a warranty claim authorization form and RMA number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection. We will pay for shipping to return any product to you.
Email us at: rma@aisolution.co.kr to obtain an RMA number. Once you have obtained the RMA number, please send us your purchased AI SOLUTION product with the RMA number clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or FEDEX. Shipping fees for warranty claims are your responsibility. Return shipping instructions and return address will be included in your RMA document provided by AI SOLUTION.